Call Totley Brook on 07764 880073 or email us at info@totleybrook.com
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Privacy Policy

Effective Date: 02/06/2025

Totley Brook Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of any personal data you provide. This Privacy Policy outlines how we collect, use, and protect information you share with us through our website.

1. What Information We Collect

We only collect personal data that you voluntarily provide when using the contact form on our website. This may include:

  • Your name

  • Your email address

  • Your phone number (if provided)

  • Any message or enquiry details you choose to submit

We do not collect any sensitive personal data or track user activity via cookies for marketing purposes.

2. How We Use Your Information

We use the information you provide solely to:

  • Respond to your enquiry

  • Communicate with you about the services you’ve expressed interest in

  • Maintain a record of correspondence for administrative purposes

We do not use your data for marketing unless you explicitly opt in, and we do not share, sell, or disclose your personal information to third parties.

3. Data Retention

We retain contact form submissions for a reasonable period to allow us to respond to your enquiry and manage follow-up correspondence. If you would like us to delete your data sooner, you can contact us using the details below.

4. How We Protect Your Data

We take appropriate measures to protect your information, including:

  • Secure servers and encrypted transmission protocols where applicable

  • Limiting access to personal data to authorised personnel only

  • Regular data reviews and housekeeping procedures

However, no online data transmission or storage system can be guaranteed to be 100% secure. By using our contact form, you acknowledge and accept this risk.

5. Your Rights

You have the right to:

  • Request access to any personal data we hold about you

  • Ask for your data to be corrected or deleted

  • Withdraw your consent at any time

To exercise any of these rights, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or the way your data is handled, please contact:

Totley Brook Limited
Merlyns Mead
55 Blackpond Lane
Slough
SL2 3EA
Email: info@totleybrook.com

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will always be available on this page.